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Service & After-Sales

Machines are easy.
Uptime is the business.

MAXX sells, installs, warrants and services every machine it places. A vending machine only earns while it runs — so the service behind the machine is the product.

The four pillars

What comes with every machine.

01
Install & commission

Site survey, delivery, positioning, power and network setup — your machine is selling on day one, not sitting in a crate.

02
Warranty & parts

Genuine spare parts held locally in Cambodia, with warranty coverage on every unit sold — no waiting on overseas shipments for common repairs.

03
After-sales response

A technical team that answers and shows up — because a dark machine earns nothing, and every hour down is revenue lost.

04
Remote monitoring

Sales, stock and machine health visible from anywhere — problems are seen before they're reported, refills planned before shelves empty.

Installation

From order to running machine.

01Site survey

We check the location — footfall, access, floor and space.

02Delivery

The machine arrives and is positioned exactly where it earns best.

03Power & network

Electrical and connectivity setup, done properly and safely.

04Commissioning

Stocked, tested and live — payments verified end to end.

05Operator training

Your staff learn loading, cleaning and the daily routine.

Keeping it honest

Service levels, in writing.

Response times, coverage areas and warranty terms are agreed per contract — in writing, before your machine ships. Ask us for the current service-level terms for your location.

Service terms

Every machine is covered by warranty, backed by genuine parts held locally and a technical team on call. The exact commitments for your site are set out in your service agreement.

Ask about service terms

A machine that's looked after.

Phnom Penh, Cambodia · Showroom visits by appointment

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